Acceptable Use Policy

Lawful and authorised use

Services may be used only for lawful business purposes by authorised users.

• Do not use a service to distribute unlawful, abusive or fraudulent material
• Do not attempt unauthorised access to accounts, devices, networks or data
• Do not deliberately disrupt services or evade technical safeguards
• Do not use compromised devices or credentials to send malicious or unsolicited traffic

Security responsibilities

Customers should protect credentials, maintain supported user devices, notify Rentways of suspected compromise and ensure users follow relevant internal policies.

Rentways may take proportionate steps to contain traffic or access that creates an immediate security or service risk, subject to the applicable agreement and law.

Network and resource fairness

Use must not unreasonably degrade a shared service or prevent legitimate use by others. Product-specific capacity, traffic-management and provider conditions may apply.

Reporting concerns

Suspected abuse or a security concern involving a Rentways-managed service should be reported promptly through the agreed support channel. General enquiries can be submitted through the website contact form.

Enforcement

Potential violations are assessed in context. Responses may include investigation, a request for remediation, access restriction or another action allowed by the applicable customer agreement and law.